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1 file changed, 282 insertions
handler_cdr.py(file created)
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| 1 | + | #!/usr/bin/env python3 | |
| 2 | + | ||
| 3 | + | import pymysql | |
| 4 | + | import time | |
| 5 | + | import hashlib | |
| 6 | + | import random | |
| 7 | + | import threading | |
| 8 | + | import os | |
| 9 | + | ||
| 10 | + | BATCH_SIZE = 1000 | |
| 11 | + | NUM_IVR_WORKERS = 1 | |
| 12 | + | ||
| 13 | + | ||
| 14 | + | def get_connection(): | |
| 15 | + | return pymysql.connect( | |
| 16 | + | host="localhost", | |
| 17 | + | user="root", | |
| 18 | + | password="MySecretPass", | |
| 19 | + | db="voicetech", | |
| 20 | + | charset="utf8mb4", | |
| 21 | + | cursorclass=pymysql.cursors.DictCursor, | |
| 22 | + | autocommit=False, | |
| 23 | + | ) | |
| 24 | + | ||
| 25 | + | ||
| 26 | + | def generate_gid(caller, callee, uniqueid): | |
| 27 | + | return hashlib.md5( | |
| 28 | + | f"{caller or random.random()}{callee or random.random()}{time.time()}{random.random()}{uniqueid or random.random()}".encode() | |
| 29 | + | ).hexdigest() | |
| 30 | + | ||
| 31 | + | ||
| 32 | + | def close_old_interactions(conn, interval=300): | |
| 33 | + | try: | |
| 34 | + | with conn.cursor() as cursor: | |
| 35 | + | cursor.execute( | |
| 36 | + | """ | |
| 37 | + | UPDATE interactions | |
| 38 | + | SET isClosed = 1, dtStop = NOW() | |
| 39 | + | WHERE isClosed = 0 AND (UNIX_TIMESTAMP() - UNIX_TIMESTAMP(dtUpdate)) > %s | |
| 40 | + | """, | |
| 41 | + | (interval,), | |
| 42 | + | ) | |
| 43 | + | conn.commit() | |
| 44 | + | except Exception as e: | |
| 45 | + | print(f"Error closing old interactions: {str(e)}") | |
| 46 | + | ||
| 47 | + | ||
| 48 | + | def process_close_old_interactions(conn): | |
| 49 | + | while True: | |
| 50 | + | close_old_interactions(conn) | |
| 51 | + | time.sleep(30) | |
| 52 | + | ||
| 53 | + | ||
| 54 | + | def process_cdr_queue(conn): | |
| 55 | + | wait_time = 1 | |
| 56 | + | while True: | |
| 57 | + | try: | |
| 58 | + | with conn.cursor() as cursor: | |
| 59 | + | cursor.execute( | |
| 60 | + | """ | |
| 61 | + | SELECT * FROM cdr_processing_queue | |
| 62 | + | WHERE status = 'new' | |
| 63 | + | ORDER BY created_at | |
| 64 | + | LIMIT 1 | |
| 65 | + | FOR UPDATE SKIP LOCKED | |
| 66 | + | """ | |
| 67 | + | ) | |
| 68 | + | task = cursor.fetchone() | |
| 69 | + | if not task: | |
| 70 | + | conn.rollback() | |
| 71 | + | time.sleep(wait_time) | |
| 72 | + | wait_time = min(wait_time * 2, 10) | |
| 73 | + | continue | |
| 74 | + | wait_time = 1 | |
| 75 | + | ||
| 76 | + | cursor.execute( | |
| 77 | + | "UPDATE cdr_processing_queue SET status='processing' WHERE id=%s", | |
| 78 | + | (task["id"],), | |
| 79 | + | ) | |
| 80 | + | ||
| 81 | + | cursor.execute("SELECT * FROM phone_cdr WHERE id=%s", (task["cdr_id"],)) | |
| 82 | + | cdr = cursor.fetchone() | |
| 83 | + | if not cdr: | |
| 84 | + | raise Exception("CDR not found") | |
| 85 | + | ||
| 86 | + | caller = cdr.get("caller") or cdr.get("src") | |
| 87 | + | callee = cdr.get("callee") or cdr.get("dst") | |
| 88 | + | dataset_id = None if cdr.get("dataset_id") == 0 else cdr.get("dataset_id") | |
| 89 | + | ||
| 90 | + | cursor.execute( | |
| 91 | + | """ | |
| 92 | + | SELECT interactionGID FROM phone_cdr | |
| 93 | + | WHERE interactionID = %s AND interactionGID IS NOT NULL AND interactionGID != '' | |
| 94 | + | LIMIT 1 | |
| 95 | + | """, | |
| 96 | + | (cdr["interactionID"],), | |
| 97 | + | ) | |
| 98 | + | result = cursor.fetchone() | |
| 99 | + | interactionGID = ( | |
| 100 | + | result["interactionGID"] | |
| 101 | + | if result | |
| 102 | + | else generate_gid(caller, callee, cdr["uniqueid"]) | |
| 103 | + | ) | |
| 104 | + | ||
| 105 | + | cursor.execute( | |
| 106 | + | """ | |
| 107 | + | UPDATE phone_cdr | |
| 108 | + | SET interactionGID = %s, | |
| 109 | + | caller = %s, | |
| 110 | + | callee = %s, | |
| 111 | + | dataset_id = %s | |
| 112 | + | WHERE id = %s | |
| 113 | + | """, | |
| 114 | + | (interactionGID, caller, callee, dataset_id, cdr["id"]), | |
| 115 | + | ) | |
| 116 | + | ||
| 117 | + | if not result: | |
| 118 | + | customerPhone = caller if cdr["isManager"] != caller else callee | |
| 119 | + | customerPhoneID = customerPhone[-10:] if customerPhone else "" | |
| 120 | + | customerName = "-" | |
| 121 | + | customer_id = None | |
| 122 | + | ||
| 123 | + | cursor.execute( | |
| 124 | + | """ | |
| 125 | + | INSERT INTO interactions ( | |
| 126 | + | interactionID, | |
| 127 | + | dtStart, | |
| 128 | + | dtUpdate, | |
| 129 | + | customerPhone, | |
| 130 | + | customerName, | |
| 131 | + | customerPhoneID, | |
| 132 | + | dataset_id, | |
| 133 | + | customer_id, | |
| 134 | + | source_id, | |
| 135 | + | hasVoice | |
| 136 | + | ) VALUES (%s, %s, %s, %s, %s, %s, %s, %s, 0, 1) | |
| 137 | + | """, | |
| 138 | + | ( | |
| 139 | + | interactionGID, | |
| 140 | + | cdr["start"], | |
| 141 | + | cdr["start"], | |
| 142 | + | customerPhone, | |
| 143 | + | customerName, | |
| 144 | + | customerPhoneID, | |
| 145 | + | dataset_id, | |
| 146 | + | customer_id, | |
| 147 | + | ), | |
| 148 | + | ) | |
| 149 | + | ||
| 150 | + | cursor.execute( | |
| 151 | + | "UPDATE cdr_processing_queue SET status='done' WHERE id=%s", | |
| 152 | + | (task["id"],), | |
| 153 | + | ) | |
| 154 | + | ||
| 155 | + | conn.commit() | |
| 156 | + | except Exception as e: | |
| 157 | + | conn.rollback() | |
| 158 | + | with conn.cursor() as cursor: | |
| 159 | + | cursor.execute( | |
| 160 | + | "UPDATE cdr_processing_queue SET status='error', error_text=%s WHERE id=%s", | |
| 161 | + | (str(e), task["id"] if 'task' in locals() else None), | |
| 162 | + | ) | |
| 163 | + | conn.commit() | |
| 164 | + | ||
| 165 | + | ||
| 166 | + | def process_ivr_worker(): | |
| 167 | + | conn = get_connection() | |
| 168 | + | wait_time = 1 | |
| 169 | + | while True: | |
| 170 | + | try: | |
| 171 | + | with conn.cursor() as cursor: | |
| 172 | + | cursor.execute( | |
| 173 | + | f""" | |
| 174 | + | SELECT jp.* | |
| 175 | + | FROM journeys_processing_queue jp | |
| 176 | + | JOIN phone_cdr pc ON pc.interactionID = jp.interactionID | |
| 177 | + | JOIN cdr_processing_queue cpq ON cpq.cdr_id = pc.id | |
| 178 | + | WHERE jp.status = 'new' AND cpq.status = 'done' | |
| 179 | + | ORDER BY jp.created_at | |
| 180 | + | LIMIT {BATCH_SIZE}; | |
| 181 | + | """ | |
| 182 | + | ) | |
| 183 | + | tasks = cursor.fetchall() | |
| 184 | + | ||
| 185 | + | if not tasks: | |
| 186 | + | time.sleep(wait_time) | |
| 187 | + | wait_time = min(wait_time * 2, 10) | |
| 188 | + | continue | |
| 189 | + | wait_time = 1 | |
| 190 | + | ||
| 191 | + | print(f"Process tasks len {len(tasks)}") | |
| 192 | + | ||
| 193 | + | for task in tasks: | |
| 194 | + | try: | |
| 195 | + | with conn.cursor() as cursor: | |
| 196 | + | interactionID = task["interactionID"] | |
| 197 | + | ||
| 198 | + | cursor.execute( | |
| 199 | + | "SELECT * FROM phone_ivr_journeys WHERE id = %s", | |
| 200 | + | (task["ivr_id"],), | |
| 201 | + | ) | |
| 202 | + | ivr = cursor.fetchone() | |
| 203 | + | if not ivr: | |
| 204 | + | raise Exception("IVR record not found") | |
| 205 | + | ||
| 206 | + | cursor.execute( | |
| 207 | + | "UPDATE phone_ivr_journeys SET data = %s WHERE id = %s", | |
| 208 | + | (ivr["recognizedText"], ivr["id"]), | |
| 209 | + | ) | |
| 210 | + | ||
| 211 | + | cursor.execute( | |
| 212 | + | """ | |
| 213 | + | SELECT interactionGID FROM phone_cdr | |
| 214 | + | WHERE interactionID = %s AND interactionGID IS NOT NULL AND interactionGID != '' | |
| 215 | + | LIMIT 1 | |
| 216 | + | """, | |
| 217 | + | (interactionID,), | |
| 218 | + | ) | |
| 219 | + | result = cursor.fetchone() | |
| 220 | + | if not result: | |
| 221 | + | raise Exception("No interactionGID found in phone_cdr") | |
| 222 | + | ||
| 223 | + | interactionGID = result["interactionGID"] | |
| 224 | + | ||
| 225 | + | cursor.execute( | |
| 226 | + | """ | |
| 227 | + | UPDATE interactions | |
| 228 | + | SET operatorRequested = IF(%s=1, 1, operatorRequested), | |
| 229 | + | hasOperator = IF(%s=1, 1, hasOperator), | |
| 230 | + | lastMessage = %s, | |
| 231 | + | dtUpdate = NOW(), | |
| 232 | + | unreadByOperator = unreadByOperator + IF(%s IS NULL,1,0) | |
| 233 | + | WHERE interactionID = %s | |
| 234 | + | """, | |
| 235 | + | ( | |
| 236 | + | ivr["requestOperator"], | |
| 237 | + | ivr["requestOperator"], | |
| 238 | + | ivr["recognizedText"], | |
| 239 | + | ivr["ivr_id"], | |
| 240 | + | interactionGID, | |
| 241 | + | ), | |
| 242 | + | ) | |
| 243 | + | ||
| 244 | + | cursor.execute( | |
| 245 | + | "UPDATE journeys_processing_queue SET status='done' WHERE id=%s", | |
| 246 | + | (task["id"],), | |
| 247 | + | ) | |
| 248 | + | ||
| 249 | + | conn.commit() | |
| 250 | + | ||
| 251 | + | except Exception as e: | |
| 252 | + | print(f">>> Task process error ({type(e)}): {e}") | |
| 253 | + | ||
| 254 | + | conn.rollback() | |
| 255 | + | try: | |
| 256 | + | with conn.cursor() as cursor: | |
| 257 | + | cursor.execute( | |
| 258 | + | "UPDATE journeys_processing_queue SET status='error', error_text=%s WHERE id=%s", | |
| 259 | + | (str(e), task["id"]), | |
| 260 | + | ) | |
| 261 | + | conn.commit() | |
| 262 | + | except Exception as inner_e: | |
| 263 | + | print(f"[IVR worker] failed to log error: {inner_e}") | |
| 264 | + | ||
| 265 | + | except Exception as e: | |
| 266 | + | conn.rollback() | |
| 267 | + | print(f"[IVR worker] error: {e}") | |
| 268 | + | ||
| 269 | + | ||
| 270 | + | def main(): | |
| 271 | + | threading.Thread(target=process_close_old_interactions, args=(get_connection(),), daemon=True).start() | |
| 272 | + | threading.Thread(target=process_cdr_queue, args=(get_connection(),), daemon=True).start() | |
| 273 | + | ||
| 274 | + | for _ in range(NUM_IVR_WORKERS): | |
| 275 | + | threading.Thread(target=process_ivr_worker, daemon=True).start() | |
| 276 | + | ||
| 277 | + | while True: | |
| 278 | + | time.sleep(10) | |
| 279 | + | ||
| 280 | + | ||
| 281 | + | if __name__ == "__main__": | |
| 282 | + | main() | |
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